FAQs

PAYMENT

1. What payment methods are accepted?

We accept PayPal and major credit cards.

2. Will I have to pay taxes or import duties?

Taxes, customs duties, and import fees may apply depending on your destination and local regulations. Any applicable charges are the responsibility of the customer.

3. Can I cancel or change my order?

You may request to cancel or change your order within 1 hour of placing it, provided that fulfilment has not begun. Please contact us as soon as possible at contact@mail.diqva.com. Once an order has entered processing or shipment, cancellation or changes may no longer be possible.

SHIPPING

1. Does Diqva ship to my country?

We currently ship to the destinations available at checkout. If your country is not available at checkout, we are unable to ship there at this time.

2. How much does shipping cost?

Standard Shipping: $6.99 per order.

Free Standard Shipping is available on orders of $59 or more.

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time.

Processing Time: 1–3 business days.

Standard Shipping Time: 7–12 business days after shipment, depending on the destination.

Delivery times may be affected by customs processing, weekends, holidays, severe weather, or other unforeseen circumstances.

4. How can I track my order?

Once your order has shipped, we will send you an email with tracking information. You can track your package at:

https://www.17track.net/en

Please allow 1–2 business days after shipment for tracking information to become available.

5. What if my package does not arrive?

If your package has not arrived within 30 days after shipment, please contact us at contact@mail.diqva.com. We will review the order and, where appropriate, send a replacement or issue a full refund.