Shipping Information

Where’s my order?

Once your order has been placed, you will receive the following email updates:
1. Order Confirmation
2. Shipment Confirmation
3. Delivery Confirmation

How can I track my order?

Once your order has shipped, we will send you an email with tracking information. You can track your package at:
https://www.17track.net/en

Please allow 1–2 business days after shipment for tracking information to become available.

How long does delivery take, and how much does shipping cost?

Processing Time
Orders are processed within 1–3 business days before shipment.

Shipping Time
Delivery typically takes 7–12 business days after your order has shipped, depending on the destination. Delivery times may be longer during periods of high order volume, severe weather, customs processing, or other circumstances outside our control. If there is a significant delay, we will contact you by email.

Shipping Cost
- Standard Shipping: $6.99 per order.
- Free Standard Shipping on orders of $59 or more.

What if my package does not arrive?

If your package has not arrived within 30 days after shipment, please contact us at contact@mail.diqva.com. We will review the order and, where appropriate, send a replacement or issue a full refund.